I received a 404 error - "The page can not be found" - after clicking the issue download links in the e-mail.
Contact the webmaster via the Contact Us form as soon as possible to get more immediate assistance.
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First, check to see if your subscription went through even though you did not receive notice. Go to the web site's "Download Current Issue" or "Download Last Month's Issue" pages to download the issue per these instructions.
If you are unable to download an issue, contact the webmaster via the Contact Us form with the information that you would have entered on the form (full name, email address, and etc.) and a description of the problem. The webmaster will try to fix the problem and submit the subscription for you.
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Thoroughly check your junk/bulk mail or spam filters to make sure e-mails from email@example.com are not being deleted or blocked. You may need to put the address on a safe or friends list. If you do not find the alert, try going directly to the web site's "Download Current Issue" or "Download Last Month's Issue" pages to see if inputting your e-mail address at the bottom of the page gives you access. If not, please contact the webmaster via the Contact Us form, since your subscription was not processed.
It is possible that your subscription form included an e-mail address error, which would prevent us from contacting you and prevent access through the download pages. In that case, the webmaster will try to adjust the address or re-submit the subscription for you.
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Sometimes emails encounter delays or errors. If you have not received the magazine during the first full week of the month, check your e-mail program's junk, bulk, or spam mail folders for the message. You should put firstname.lastname@example.org on your e-mail program's safe list. If you don't find the alert, you can go to the web site's "Download Current Issue" or "Download Last Month's Issue" pages to download either or both issues per these instructions.
Also, the list of subscribers is cleaned on a regular basis. If you changed your email address but did not update it through the update e-mail address page, your subscription may have been deleted as it was probably generating bounce errors. If you send a message to the webmaster via the Contact Us form, your subscription will be re-activated.
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Internet Explorer, Netscape Navigator, Firefox, Safari (Macintosh):
Please understand that everyone's computers and browsers have varied settings, so this can cause no problems for most subscribers but can become an issue for others.
Having "Save" grayed out can occur if Content Advisor is enabled. Please see the following Microsoft Knowledgebase article: support.microsoft.com/?kbid=176316. You can also try clicking the "Open" option and wait to see if the "Save" option becomes enabled.
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I'm using Internet Explorer and Windows XP. Upon downloading the issue, I received the error message: "Internet Explorer cannot download [issue file]. IE is unable to open this site. The requester site is either unavailable or cannot be found." However, the back screen shows flies "flying" to indicate downloading but there is no actual downloading in progress. What's going on?
Depending on your version of Internet Explorer, other error verbiage may appear.
1) Upgrade to the latest version of Internet Explorer.
2) Launch Internet Explorer
3) Go to Tools > Internet Options > Advanced Tab
4) Under the Security section, de-select the "Do not save encrypted pages to disk" option.
5) Try downloading the file again - via the link and/or the cover image.
This sounds like you might have had insufficient memory to view the file, as it is large in size and is graphic-intensive. There could have also been an interruption that happened while downloading.
1) Delete the problem file you've downloaded from your system
2) Close any other programs that might be open.
3) Download the file again.
4) Then, open the Adobe Reader program and open the issue through the program.
Uninstall your Adobe Reader. Restart your computer. You can download the reader again at get.adobe.com/reader/ and follow the instructions on that page to install it on your computer. Restart your computer after the installation is complete. Open the reader to see if the tool is still missing.
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Depending on the number of times you submitted the subscription form, your subscription could be under a different variation of your name. Just send notification to the webmaster via the Contact Us form that includes all names and email addresses under which your subscription might be listed.
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1) Make sure that you have the latest Adobe Reader installed on your computer. You can download the reader again at get.adobe.com/reader/ and follow the instructions on that page to install it on your computer.
2) Delete all files that did not successfully download from your computer. Then, try to download the file using a different browser if you have an alternative one installed on your computer. Mozilla Firefox has worked consistently for users. Other browser options are Internet Explorer, Google Chrome, and Opera.
3) Make sure your browser integration is turned off, especially if you use Internet Explorer. Integration means that when opening PDF files, they open inside your browser automatically without you having to manually open the Adobe Acrobat Reader program.
- Launch Acrobat
- Go to Edit->Preferences
- Click on Internet (or Options)
Uncheck Display PDF in browser
Uncheck Allow fast web view
- Delete any versions of the PDF that you've already downloaded. Download the file again. You must SAVE the file before OPENING it. Then, manually open Adobe Reader and find the file where you saved it to open.
Besides the file being damaged, there are essentially three causes for printing problems: overall low system resources, insufficient memory on the printer or a poor connection (wire or otherwise) between the computer and printer. If you are trying to print an entire issue, please note that it is a large file that is graphic- and color-heavy. Try to print only 10 pages at a time.
If the printout has a blue background, please contact webmaster via the Contact Us form, as the file may need a fix.
Here are some suggestions for handling an Adobe Reader printing error, mostly taken from the Adobe web site:
1) Write down the exact error message, the version of Adobe Reader used and the computer's operating system (version of Windows or Macintosh). This will help you identify possible problem areas and record necessary information for technical assistance.
2) VERY IMPORTANT: Make sure you have the latest version of Acrobat Reader available for your computer available from get.adobe.com/reader/.
3) See if the printer will print out a different PDF file. If it does print, try to do Step 5.
If it doesn't print, try printing a different type of file (.txt or .doc) from another application (like Word).
If the text or Word file doesn't print, then the problem is system-wide and has to do with the computer's system resources, not the Acrobat file or reader. Try to
do Step 4.
4) Turn off the printer for at least 15 seconds to flush its memory and then turn it back on. Delete the file used from the computer, empty the Internet browser's cache (in Internet Explorer, Tools - Internet Options - General Tab - Click "Delete Files" and "Clear History" buttons - Click Apply - Click OK.), and then download the issue file again from the web page. Restart the computer. Print again, making sure all other programs besides Adobe Reader and the printer are closed.
5) Print the PDF file as an image, which will not solve the root problem and may take longer to print. For Acrobat 8.1 and 6.x -- Choose File > Print, and then click Advanced. Select Print As Image and any other desired printing options. Click OK to close the Advanced Print Setup dialog box, and then click OK.